Shipping.
How your TALLY gets from our workshop in Tokyo to your desk.
Effective: October 23, 20261. Where we ship
We ship worldwide from our workshop in Tokyo, Japan, including within Japan to Okinawa and remote islands. Checkout shows the countries we can deliver to and the shipping cost for yours.
2. Processing time
In-stock orders ship within 7 business days of payment. Pre-orders ship in the window shown on the order page. Business days exclude weekends, Japanese public holidays and December 29 to January 3.
3. Carrier, tracking and delivery time
Within Japan we ship with Japan Post or Yamato Transport; abroad, with Japan Post or an international courier. We email you a tracking number when your order leaves. Within Japan, delivery usually takes 1–2 days in Honshu and 2–4 days to Hokkaido, Kyushu and Shikoku. For other countries the estimate is shown at checkout. These are carrier estimates, not guarantees.
4. Shipping fees
Prices are in US dollars. Launch offer: shipping is free to every country we ship to for orders placed until 15 November 2026. After that, shipping stays free within Japan and is a flat USD 15 per order to other countries, shown before you pay.
5. Duties and taxes
- United States: since 15 October 2026, Japan Post requires every US-bound parcel with goods worth up to USD 2,500 to be declared to US Customs in advance, with duties prepaid. Duty-free treatment for low-value parcels no longer applies, and goods made in Japan carry a combined US duty of 12.5% (from 24 July 2026). US prices include this duty and we ship Delivered Duty Paid, so nothing is due on delivery.
- Japan: no import duties or taxes; the price shown is the price you pay.
- All other countries: prices don't include import duties or taxes (such as EU or UK VAT). If your country charges them, they're collected by the carrier or customs on delivery and are the recipient's to pay. Checkout asks you to confirm this; if you'd like an estimate first, choose that option at checkout and we'll email you before your order ships.
6. Lithium-ion batteries
With the battery add-on, a small lithium-polymer cell (3.7 V, 400 mAh, about 1.5 Wh) is fitted inside the device before it ships, as the postal rules require. Japan Post accepts devices with a built-in lithium battery by air only to certain countries; the United States, Canada, France, the Netherlands, Belgium, Switzerland, Australia, New Zealand, Singapore, Hong Kong, Taiwan, South Korea and many others are on that list, while some, including the United Kingdom, Germany, Italy and Spain, are not. If your country isn't on Japan Post's list, we'll email you before shipping and either send your TALLY by courier or ship it without the battery and refund the add-on, whichever you prefer.
7. Address accuracy
Please check your address and phone number at checkout; the carrier needs both. To change an address before shipment, contact us as soon as possible.
8. Lost or damaged parcels
If your parcel is lost or arrives damaged, contact us within 7 days of the expected delivery date. We open a claim with the carrier and send a replacement or a refund under our Returns & refunds policy.
9. Refused or uncollected parcels
See section 7 of Returns & refunds.
10. Contact
hello@tallymeter.io · Meta Studios Creative Agency KK, Tobu Bldg. 5F, 6-28-9 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan.